Privacy Policy - JackStep

Effective Date: 8/11/2025

Jackstep Software Solutions, LLC is an independent software developer and consulting service, serving smaller transit agencies and non-emergency medical transportation companies in support of their operational goals.

Your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our platform. It also explains your rights in relation to your data and how we comply with applicable data protection laws.

By using ParaScheduler products, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use our service.

Our primary website address is: http://www.jackstep.com

1. Interpretation and Definitions

Interpretation

Words in this Privacy Policy that are capitalized have specific meanings defined here, regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

You: The individual using the service or the company/entity on behalf of which an individual is accessing the service.

Account: A unique user account created to access our services or parts of the service.

Affiliate: An entity that controls, is controlled by, or is under common control with the Company.

Application: Refers to the ParaScheduler platform (website, mobile app, service or application).

Company: Refers to JackStep Software Solutions, LLC, the platform provider.

Country: United States.

Device: Any device (smartphone, tablet, computer) used to access the service or application.

Hosting Agency: Company or Entity utilizing and hosting the MDT server application used in conjunction with the ParaScheduler application/Platform.

Personal Data: Any information that can identify an individual.

Service: Refers to the ParaScheduler platform and related components.

Service Provider: Third-party entities that process data on behalf of JackStep Software Solutions, LLC, or the Company/entity hosting the Parascheduler Platform.

Usage Data: Data collected automatically from the use of the service.

2. Information We Collect

Personal Data:

When you create an account or use the ParaScheduler platform, we may collect the following types of personal data:

Name
Email address
Phone number
Address, including postal code and city
Verification data
Usage and device data (such as IP address, browser type, operating system)

Device Information/Data:

Unique device identifier: Used to validate and ensure device is registered to access information provided by the hosting agency.
Location Services: Latitude and Longitude of the device to track vehicle/device while logged in.
Message Identifier to enable text/message capabilities between the device and hosting agency.

Usage Data

We collect information about how you interact with the ParaScheduler platform, including:

Browsing activity and other diagnostic data

Device information (e.g., unique identifiers, mobile operating system)

IP address and location

Pages visited, time spent, and interactions on the platform

Information Collected While Using the Application

We may request access to certain information on your device with your permission, such as:

Location data

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, maintain, and improve our services: This includes ensuring platform functionality, providing support, and improving your experience.
To manage your account: We use your data to create and maintain your ParaScheduler account and provide services to you.
For communication: We use your contact details to send updates, security alerts, promotional content (if you opt in), and respond to your inquiries.
For business operations: This includes data analysis, research, and improving our products and services.
For legal purposes: We may use your data to comply with legal obligations, resolve disputes, and enforce our policies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. How We Share Your Information

We may share your personal data in the following scenarios:

With your consent: We may share your data for any purpose with your explicit consent.

With service providers: Third-party companies or individuals who process data on our behalf, such as cloud services, and analytics providers.

For business transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.

With other users: If you share content publicly (e.g., posts, stories), this information may be accessible by other users.

With legal compliance: We may share your information if required to do so by law or in response to valid requests by government authorities (e.g., courts, regulatory agencies).

5. Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

6. How long we retain your data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes:

Legal obligations: Retaining data for compliance with laws.
Dispute resolution: Retaining data as needed for legal processes.
Service improvement: Retaining data for internal analysis and service optimization.

Usage data is generally retained for a shorter period unless used for improving functionality or required for legal compliance.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us using the details provided on our contacts page.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, and the “Effective Date” will be updated accordingly. We will notify you of significant changes by email or through a prominent notice on the Service. Continued use of the ParaScheduler platform or services after such changes indicates your acceptance of the updated Privacy Policy.